Returns & Exchanges
At John Ellies, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, we offer hassle-free returns and exchanges within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garments are unworn and in original condition.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to any authorized courier drop-off point and keep your receipt to track the status of your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing